Refund Policy

Once a user selects a service, plan, or offer provided by Safar Point and completes the payment for the chosen service, plan, or offer, the payment made by the user will not be refunded under any circumstances. Please note that purchasing a plan from Safar Point is an irreversible process according to applicable law.

After receiving the payment for the service/plan/offer, Safar Point will create a user ID only after successful completion of the KYC (Know Your Customer) verification process. If the user is unable to successfully complete the KYC verification, Safar Point will be unable to create the user ID. Therefore, it is mandatory for the user to complete the KYC verification to access Safar Point services.

Once the user ID is created, if any transaction fails due to reasons directly attributable to Safar Point, and Safar Point receives a confirmation from the payment gateway, a refund will be processed to the user’s bank account within 3-21 working days from the date of the transaction. A confirmation email will also be sent to the user's registered email address. Please note that the refund will only include the actual transaction amount and will exclude any payment gateway fees or applicable taxes.

In cases where the user has received a successful completion confirmation but did not receive the services, the user is required to submit a complaint by sending an email to the customer care email address provided on this website. Safar Point will investigate the issue upon receiving the complaint, and based on the findings, a refund may be issued.

In all cases, Safar Point’s liability will be limited to providing the user a valid refund for the amount paid concerning the specific transaction. Safar Point will not be responsible for any other claims or consequential liabilities resulting from failed services.

By using our services, the user accepts that this refund policy is subject to the terms and conditions outlined in the user’s agreement with Safar Point.